ISCA Diagnostics Delivery Policy

Orders are shipped via DHL Express Shipments, with estimated delivery times of 1 to 2 days (UK), 2 to 3 days (Europe), 3 to 4 days (US), and 4 to 5 days (rest of world). Estimated delivery times are based on routine customs clearance, and may vary according to ad hoc customs inspections. Costs for shipping to the different regions are calculated during the ordering process, and the shipping costs added during checkout.

As detailed within ISCA Diagnostics’ Terms and Conditions of Sale, the Company’s Delivery Policy is stated as per the following extract:


6.1 Delivery of the Products shall be made by the Seller delivering the Products to the place for delivery agreed in writing by the Seller.

6.2 Unless otherwise agreed in writing between the Customer and the Seller, where the Products are supplied for export from the United Kingdom, the Products shall be delivered FCA and the Seller shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979.

6.3 Any dates quoted for delivery of the Products are approximate only and the Seller shall not be liable for any delay in delivery of the Products however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing.

6.4 Where the Products are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Terms or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the Contract as a whole as repudiated.

6.5 If the Seller fails to deliver the Products (or any instalment) for any reason other than any cause beyond the Seller's reasonable control or the Customer's fault, and the Seller is accordingly liable to the Customer, the Seller's liability shall be limited to refunding the monies paid by the Customer in respect of the Products not delivered.

6.6 If at the time stated for delivery the Customer fails to take delivery of the Products or fails to give the Seller adequate delivery instructions or fails to obtain any consent, licence, or authorisation which is required for the acquisition, transportation, or use of the Products (the obtaining of which shall be the sole responsibility of the Customer), so as to enable delivery to be effected (otherwise than by reason of the Seller's fault) then, without limiting any other right or remedy available to the Seller (including its right to require payment in accordance with Clause 5.2), the Seller may:

(a) store the Products until actual delivery and charge the Customer for the reasonable costs (including insurance) of storage; or

(b) sell the Products at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to the Customer for the excess over the price under the Contract or charge the Customer for any shortfall below the price under the Contract.

May 2017